At Jan van Goyen we are constantly working to improve our quality of care. We do this, among other things, by asking patients how they have experienced our care through a patient satisfaction survey.
8.5 for total impression of MC Jan van Goyen
The patients completed the questionnaire and gave an 8.5 for their overall impression of MC Jan van Goyen. A nice compliment to the employees of MC Jan van Goyen. Patients indicate that they choose Jan van Goyen because of the short waiting times and the expertise of our doctors. The medical expertise of the doctors is assessed with an 8.9.
Points of attention
The provision of information about the treatment, the friendliness on reception and on the telephone and the accessibility by telephone are points of attention. Improvement actions have been set out for this.
The results of the patient satisfaction survey are periodically reported to management and discussed in the work meetings. This is how we continuously improve.