Frequently Asked Questions
When you come to the centre for your first visit, you need to register at the reception desk. You are responsible for a correct registration as this is important for a proper processing and payment of the invoices.
For registration, please bring the following:
1. valid identification document: ID, passport, or driver’s licence;
2. valid insurance policy/card;
3. referral letter from your GP/specialist;
4. up-to-date list of medication you use.
You can submit your complaint in writing. Read all about the procedure here.
Yes, we charge a fee for no-show stay away rate. If you do not show up for an appointment without canceling in time, this is very annoying. Someone else could have been helped at that moment. To compensate for the loss of time and to reduce the number of missed appointments, we apply a stay-away rate.