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Rights and obligations

In order for the cooperation between you and the medical centre to proceed properly, there are a number of rights and obligations with which both parties must comply. The rights and obligations are defined in the Dutch Medical Treatment Contracts Act, the General Data Protection Regulation (GDPR), and the Dutch Healthcare Quality, Complaints and Disputes Act.

Right to information
You have the right to obtain information about your illness or condition, the nature of the proposed investigations or treatment, other treatment possibilities, the consequences of possible risks of the treatment or investigation, medication and any side effects. Every care provider (anyone who is professionally involved in your treatment, such as a doctor or nurse) has the obligation to explain this in comprehensible language.

The consent requirement
Any examination or treatment may only occur with your consent. In order to make a properly-considered decision, it is important that you receive good information about the proposed treatment. For radical treatments, the care provider must expressly ask for your consent. In other cases, the care provider will assume that you have tacitly given your consent. If you for example roll up your sleeve because the care provider wants a blood sample, this implies that you give your consent to take it. In acute situations, the care provider may treat you without your permission.

Right to privacy
In the interests of your treatment, various medical and administrative information about you is recorded by the medical centre. Only the doctor(s) treating you and staff of the medical centre who are involved in your treatment have access to this information. They are obliged to handle information they obtain from you professionally in confidence. You also have the right to be examined and treated out of sight of others. You may also ask to have any discussion with the doctor treating you held in a separate room.

Payment obligation
You must make a financial arrangement that makes you able to pay for your care and treatment. If you have no health insurance, these costs will be to your own account. You can find more information about this under Costs and Insurance.

Joint responsibility obligation
You must inform the care provider clearly and fully, so that he or she can make a good diagnosis and provide professional treatment. You are personally responsible for following the advice you receive from care providers.